Maintenance Software | Service Manager

Preventative Maintenance

20 Sep 2006

Service Manager, our flagship product, provides an optional full task and activity based preventative maintenance system, allowing you to plan a full year's maintenance program in advance.

Advanced Maintenance Add-On

The optional Advanced Maintenance Add-On module, as it is known, is ideal for large facility management applications such as in hospitals, hotels, refineries, mining sites and vehicle fleet management.

There are three basic types of Advanced Maintenance:

• Frequency or Schedule based maintenance
• Conditional maintenance triggered by certain criteria such as dates and meter reads
• Interval maintenance which is based on certain predefined intervals

Conditional and Interval maintenance include predictive calculations as well. Predictive calculations are based on average meter readings or period between maintenance.

Maintenance can be set up at Site and/or Equipment level. Maintenance can also be set up at Model level and then published to all Equipment of that Model. New Equipment will inherit the preventative maintenance plan set up for the Model. Subsequent modifications to a Model's maintenance plan can be republished across all Equipment of that Model type. Maintenance for a particular Equipment record can be individually tailored as necessary.

Maintenance can be scheduled by Site Location, Discipline, Period Groups, Levels, and can be linked to Service Level Agreements. e.g., Complete maintenance in Building 2, Radiology, Level 2, Room 11, for Electrical discipline only. Maintenance planning can also be determined using any of the following additional filters: Employee, Subcontractor, Equipment, Task, Discipline, Period, Site, Location, Level, Model, Model Group, and Zone.

Loadings for an entire year can be calculated in advance to determine resource requirements for employee and contractor labor and parts usage. Full profitability can be determined by period or in aggregate.

Loadings and profitability can be broken down by various filters including disciplines, e.g., electrical, hydraulics or engineering disciplines, or locations at a site, such as radiology department, emergency department, etc.

Maintenance is Task based. Tasks can include unlimited Activities. There are four basic Activity types:

• Check Procedure
• Numeric Measurement
• Text Input
• Question

Tasks include customizable statuses, priorities, assignment details, required skill sets and notations. Notations can include file attachments such as manuals, schematics, layouts or safety documents.

Task Billing Templates can be used to auto load predefined parts, services, labor charges and notations related to the Task, directly to a Job. This saves time, avoiding entry of repetitive information, and ensures that a minimum of standard information is always available to the user.

Setting up maintenance for subsequent years is easy as data does not need to be re-entered. Simply insert a new Calendar period and the previous maintenance plan is inherited.

Preventative maintenance can link directly to Service Level Agreements in Service Manager allowing calculation of true profitability.

Advanced Maintenance Jobs created can be scheduled using the Service Manager job management tool, appropriately named Job Manager.

Job Manager

Job Manager is a comprehensive graphical based program that displays the current pool of jobs, phases in those jobs and employee resources assigned to those phases.

It is similar to a large whiteboard in operation and it includes planning tools that allow you to schedule resources, and compare estimates against actual times.

Job Manager provides functions to help you locate and assign available employees to a job, estimate the time it will take to complete a job, compare estimate response statistics against actual response statistics, set alarms, query jobs, record actual time, identify trouble spots or conflicts and plan future requirements.

Job Manager integrates with all the main entry programs in Service Manager and updates these directly with time entry, response information, status and priority, custom required complete time and assignment information.

For further information about our multi award winning service industry solutions, please Contact Us at technisoft@technisoft.com.au