Service Manager
Service Manager is Technisoft's flagship product. Technisoft has been in the Service Industry for over 20 years and has been developing Service Management software solutions for more than 15 years.
Service Manager links the different aspects of the Service process including:
 Quotations, Jobs, Projects, Invoices, Credits, Templates - Job Planner, Labor Scheduling and Dispatch
- Response Tracking, Escalation Management
- Labor / Time Billing (Time Entry)
- Scheduled, Conditional and Interval Based Preventative Maintenance, including Tasks & Activities, Budgeting, Loadings for Labor & Parts Requirements calculated in advance
- Service Level Agreements / Contracts
- Warranty, Manufacturer/Vendor & Customer Returns (RMAs)
- Serialized Tracking of Equipment
- Symptom, Fault, Solution Knowledge Base
- Metering (including conditional maintenance)
- Site and Equipment History
- Rentals
- Requisitions and Purchase Orders
- Subcontracting
- Work In Progress, Profit Analysis, Budgeting (4 levels), Job Summaries
- Financial Distribution Statistics by Site, Employee, Model, Industry, and more
- Notations, Instructions, including File Attachments and Follow-ups
- Fully securitized Employee and Customer Web Portals
- PDA Mobile Field Solutions (online/offline)
- Integration to Sage Accpac GL/AR/IC/AP*/PO/SN/LT*/CRM
(* see Latest News for current status)
- Service Centers / Branches / Departments / Divisions, and more.
For further information, download the product brochure.
Please note that the information above and in the brochure is not exhaustive and is intended to be used as a guide only. Note also that the content is subject to change without notice.
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