Advanced Maintenance
(21 Sep 2006)
The Advanced Maintenance Add-On product was released in September 2006 with the concurrent release of Service Manager 5.3B. The Advanced Maintenance Add-On is a Task and Activity based maintenance management system.
SageCRM Integration
(21 Sep 2006)
The Service Manager Employee Web Portal Add-On (with SageCRM integration) makes Service Manager features available directly from inside SageCRM. This provides access to all company data at any time via the common CRM Web based desktop. That means service staff and sales staff have all relevant information about a client at their fingertips.
Budgeting
(26 Jun 2006)
Budgeting functionality provides comparison between Current (Moving) Budget and Actual as well as Original Budget and Actual.
Event Manager
(26 Jun 2006)
This program leverages email and Internet functions within Service Manager to enhance customer relationship contact.
Fault Analyzer Help Desk
(26 Jun 2006)
Fault Analyzer is a help desk and knowledge base registry, consisting of three components: Symptoms, Faults and Solutions.
Monitor
(26 Jun 2006)
The Monitor program functions in the background on the Desktop and automatically alerts system users in advance of any upcoming follow-ups.
Purchase Orders Integration
(26 Jun 2006)
To integrate to Sage Accpac Purchase Orders, the Service Manager Purchase Orders Add-On is required.
Rentals
(26 Jun 2006)
Rental functionality is available in Service Manager, though it is currently limited to the rental of Equipment. Future plans are for a full Rentals Add-On that will also allow the rental of Inventory Items.
Response Tracking
(26 Jun 2006)
Response tracking is provided at various levels.
Serialized Inventory Integration
(26 Jun 2006)
To integrate to Sage Accpac Serialized Inventory, the Service Manager Serialized Inventory Add-On is required.
Service Centers
(26 Jun 2006)
The Service Center Add-On provides functionality to create multiple Service Centers within a Service Manager database in order to cater for external branch or internal division or department requirements.
Service Manager Mobile PDA Solutions
(26 Jun 2006)
The second generation of Service Manager for PDA mobile solutions is now available and shipping.
Warranty and RMAs
(26 Jun 2006)
Create Return Authorizations for customers or manufacturers/vendors that include material requests, shipping information, vendor information, fault information, equipment details, advance rotation, notations, and more.